Skip to content
Help & FAQ

How can we help?

Answers to the questions we get most often. Can’t find what you need? Email team@ankiboss.com.

Installing the add-on

Where do I paste the AnkiBoss install code?
In Anki desktop, open Tools → Add-ons → Get Add-ons… Paste the code, click OK, then restart Anki when prompted. Full walkthrough on the Download page.
I installed the add-on but nothing appears in the menu
Fully quit Anki (Cmd+Q on macOS, not just close the window) and reopen. Add-ons register their menu items at launch. If it still doesn’t appear, check Tools → Add-ons— AnkiBoss should be in the list. If it’s marked disabled, click it and choose Toggle Enabled.
Does AnkiBoss work with AnkiDroid or AnkiMobile?
Anki add-ons run on the desktop apps only. AnkiDroid (Android) and AnkiMobile (iOS) don’t support Python add-ons. Cards you review on desktop are still synced to mobile — the highlights and explanations stay attached to the cards, but the click-to-look-up popup is desktop-only.
Apple Silicon Mac — nothing happens after restart
Make sure you’re on the official Qt6 build of Anki 2.1.50 or later. The legacy Qt5 build isn’t supported. Download the latest Anki from apps.ankiweb.net.

Account & login

Where do I paste my account token in the add-on?
In Anki: AnkiBoss → Settings…. Find your token on the dashboard once you’re signed in. The same token covers both AnkiBoss term explanations and NASCARD multiplayer.
I didn't get the verification email
Check the spam folder first. From the dashboard you can resend the verification email. If it still doesn’t arrive within a few minutes, email team@ankiboss.com and we’ll verify the account manually.
How do I delete my account?
On the dashboard, open Account → Delete account. You’ll be asked to confirm with your password. Deletion is immediate and permanent — all quiz history, generated decks, and feedback tied to the account are removed.

Billing & credits

Why am I out of credits?
Subscription plans include a monthly credit budget that resets on the first of each month: Basic 500, Standard 1,500, Pro 3,500. Generating a deck or running a quiz draws from this budget. If you run out before the reset, you can top up with a one-time pack from the dashboard, or upgrade to a higher tier on the pricing page.
How do I cancel my subscription?
On the dashboard, click Manage billing. That opens the Stripe customer portal where you can cancel, switch plans, or update your card. Cancellation takes effect at the end of the current billing period — you keep access until then.
Do you offer a free trial?
There’s no time-limited trial — instead, the Free tier is permanent: 15 term lookups per day with text explanations and organ-system tags. Upgrade only when you need unlimited lookups or credits.
What's pay-per-deck pricing?
If you don’t want a subscription, you can pay per generated deck instead — typically $2 to $15 depending on document size. Upload a PDF/DOCX/PPTX on the Generate page and the cost is shown before checkout.
I was charged but my credits didn't appear
Stripe webhooks sometimes take 30–60 seconds to settle. Refresh the dashboard. If credits still don’t show after a few minutes, email team@ankiboss.com with the email used at checkout — we’ll reconcile manually.

Using the add-on

How do I find the lesson for a video I've watched?
In Anki, click Lessons in the top bar (or open the AnkiBoss menu and choose Lessons…). Your lessons sit under the same tags as in Anki’s Browse window, for example #AK_Step1_v12 › #Bootcamp › Dermatology › 01_General_Principles › 01_Skin_Structure_and_Function. Type the video’s name in the search box to jump to it. If you don’t have its lesson yet, the video’s tag shows under All tags: select it and choose Get lesson…. AnkiBoss shows you the price before anything is charged. In Browse, you can also right-click a tag in the sidebar and choose AnkiBoss lesson for this tag, or select cards and right-click → Generate AnkiBoss lesson. Your lessons are also on the My Lessons page.
How do I see only a video's high-yield cards in Browse?
Open Anki’s Browse window. At the top of the sidebar, AnkiBoss filtersholds your filter groups. Tick a group, or some of its pieces, then click a video’s tag: Browse shows only that video’s cards that match. Ticked pieces in a group match any of them; two ticked groups both apply. Decks with AnKing’s tags start with one group, High yield, or Step 1 and 2. To make your own, right-click the section and choose New filter group…; a piece can match yield levels, Step tags or any Anki search. To tick several videos at once, turn on Show check boxes beside the tags in Browse in AnkiBoss Settings. Ctrl+tick (Cmd+tick on a Mac) adds a tag with AND instead of OR.
How do I search my cards in plain words?
In Anki, click Search Cards in the top bar, or open the AnkiBoss menu and choose Search my cards… (Ctrl+Shift+F). Type a topic, a question, a patient, a description or a half-remembered fact. Results appear as you type, straight from your computer. Press Enterfor a smart search: it works out what you mean, even a misspelling, and ranks your cards into best matches, related cards and more results. Click a result to see the card on the right, as it looks in review. It searches every deck, or one you pick. In Anki’s Browse window, start a search with ? (for example ?drug that turns urine orange) to get the same ranking there. Smart searches are free every day and never use credits: 20 a day on Free, 500 a day on Basic, and unlimited on Standard and Pro. See Pricing.
How do I find the cards for a lecture or other document?
In Anki, open the AnkiBoss menu and choose Find cards for a document… Pick a PDF, PowerPoint (.pptx), Word (.docx), text or Markdown file, choose which decks to search (all of them by default) and confirm the price. About half a minute later you see the matching cards grouped by the document’s topics, best matches first. Click a card to see it as it looks in review. From there you can open them in Browse, tag them, build a filtered deck or unsuspend them. It costs about 10 to 25 credits a document, and nothing is charged for a step that fails. Your matches are saved on the Card Match page. A scanned PDF with no text in it can’t be read; export it again with its text first.
Which Anki decks are supported?
Pre-loaded vocabulary covers all the major USMLE Step 1 & Step 2 decks — AnKing, Lightyear, B&B, Pathoma, Sketchy. Any card containing one of the indexed medical terms gets the click-to-look-up highlight. Cards without matches are untouched.
Can I ignore terms I already know?
Yes. Click any highlighted term to open the popup, then click the Ignorebutton. The term won’t be highlighted again on any card.
How do I report a wrong or unclear explanation?
Open the term popup and click Report. Add a short note about what’s wrong. Reports go to a moderation queue and the explanation gets updated on the next sync.

NASCARD multiplayer

Do I need to pay for NASCARD?
NASCARD is included free with any paid AnkiBoss subscription (Basic, Standard, or Pro). Without a subscription, NASCARD is $2.99 one-time and lifetime.
Where do I install NASCARD?
Same as AnkiBoss — Tools → Add-ons → Get Add-ons with code 1433519218. Full instructions on the Download page.

Still stuck?

Email team@ankiboss.com with your Anki version (Help → About inside Anki) and platform. Replies usually go out within a day.